Click to learn more about this service alert: Sched. Maintenance - Stop 123 Moved  Maintenance Stop Moved Stop 123 has been moved to a temporary location due to scheduled maintenance. Please follow signage in the area for the nearest alternate stop.

Customer Service

Mailing Address

Kansas City Area Transportation Authority,
1200 E. 18th Street,
Kansas City, MO 64108

KCATA Offices

Customer Service Lobby:
East Village Transit Center,
12th and Charlotte.
Open Monday - Friday,
8 a.m. to 5 p.m.

KCATA Email

If submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver's name or badge number, and description of driver as it relates to the comment. Send to wehearyou@kcata.org.

Contact Phone Numbers

Administrative Offices 816-346-0200

Route and Schedule Info for RideKC 816-221-0660

Regional Call Center 711

TDD Line for the hearing impaired, Nationwide number

Commendations & Complaints 816-221-0660

Bus stop, shelter, park-and-ride issues 816-346-0845

Leave message

Lost and Found 816-346-0265

Lost and Found - Johnson County 913-715-8267

Lost and Found - IndeBus 816-461-4293

RideKC Freedom Paratransit Reservations 816-842-9070

RideKC Freedom Paratransit Complaints & Commendations 816-346-0860

RideKC Freedom Paratransit 711

TDD Line for the hearing impaired, Nationwide number

RideKC Flex 816-346-0346

RideKC Van Vanpool 816-346-0800

KCATA Job Line 816-346-0282

Media Relations 816-510-2874